1. Scope of this policy
This policy applies to payments for all services of Araya Nikah Social Enterprise Co., Ltd., including nikah services, learning and training, ceremony and wedding-event organisation, and any add-on services stated in a quotation.
The specific service details, price, inclusions and exclusions, deposit amount, remaining balance, and payment schedule for each customer are governed by the official quotation issued by the company.
2. Official quotation
Prices and information shared through chat, phone, social media, or preliminary conversations are for reference only, until the company issues an official quotation.
Before making payment, the customer must check that the quotation is complete and correct, including:
- Full name
- Service or package name
- Service date and location
- Scope of service
- Inclusions and exclusions
- Deposit amount
- Remaining balance
- Payment schedule
- Cancellation, postponement, and refund terms
If the quotation requires a signature, the customer must sign and return it to the company before making payment.
For international customers, or payment by PayPal, debit card, or credit card, the company may require the customer to sign to acknowledge the quotation and related policies before payment channels are provided.
3. Booking confirmation
A booking is considered confirmed only when all of the following conditions are met:
- The customer has reviewed and accepted the quotation
- The customer has signed the quotation, if required by the company
- The company has received the deposit or full payment as specified
- The company has verified that the funds have actually been received into its account or payment system
- The company has sent written confirmation of the booking, by message or email
Submitting proof of transfer alone does not mean the funds have been received into the company’s account, and does not constitute booking confirmation until the company has verified the amount and responded in writing.
The company does not guarantee any date, time, venue, team, or external service provider until the booking has been fully confirmed.
4. Deposit and remaining balance
The deposit is part of the service fee and is used to allow the company to begin work, for example:
- Reserving the date and time
- Assigning the team
- Preparing information and process
- Coordinating with relevant parties
- Reserving the venue or external service providers
- Beginning work within the scope stated in the quotation
The deposit is not merely a fee to hold a place in a queue — it authorises the company to begin allocating resources and carrying out work.
Refund of the deposit, in whole or in part, is governed by the Cancellation, Postponement, and Refund Policy, together with any specific conditions in the quotation.
The customer must pay the remaining balance by the deadline stated in the quotation. If payment is late, the company may:
- Suspend work
- Suspend coordination with external service providers
- Be unable to hold the original date or place in the queue
- Charge additional costs arising from the delay
- Cancel the booking under the terms notified
A change to the payment schedule takes effect only when approved by the company in writing.
5. Payment channels
The company may accept payment through the following channels:
- Bank transfer within Thailand
- International bank transfer
- PayPal
- Debit or credit card through a system designated by the company
- Other channels approved by the company in writing
Bank account details, payment links, and payment instructions will be sent to the customer only through the quotation, invoice, company email, or a channel the company has confirmed.
The company will not publish full bank account numbers or transaction-specific payment links on public website pages.
Customers should verify the company name, quotation number, amount, and payment channel every time before proceeding.
6. International transfers and fees
For international transfers, the customer is responsible for all related costs, such as:
- Originating bank fees
- Intermediary bank fees
- International transfer fees
- Currency conversion fees
- PayPal, card, or payment provider fees
The company must receive the full net amount, in the amount and currency stated in the quotation.
If the company receives a shortfall, the customer must pay the difference before the booking or service can proceed.
Transfer times, exchange rates, and fees charged by banks or financial service providers are outside the company’s control.
7. Payment verification and proof of payment
After paying, the customer should send proof showing the following information:
- Date and time of payment
- Amount and currency
- Payer’s name
- Transaction reference number
- Quotation or invoice number
The company will confirm receipt of payment only after it has verified the actual amount received.
Screenshots of data entry, transfer instructions, or a status that is still pending are not proof that funds have been received into the company’s account.
The company will issue a receipt, tax invoice, or accounting document according to the type of transaction and the company’s accounting process.
The customer must provide correct information for the document to be issued before the company issues it.
8. Security and contact
Customers should not pay into a personal account, an account not stated in official documents, or through a link that cannot be verified.
If you receive a message about a change of account number, a change of payment link, or a request for payment in an unusual manner, please verify directly with the company before proceeding.
If a customer pays to an unauthorised person or account, and that information did not come from the company’s official channels, the company may not be able to take responsibility for the resulting loss; this will be considered according to the facts and applicable law.
If you find an error relating to payment, please contact the company promptly so it can be investigated and a resolution proposed.
Contact
Araya Nikah Social Enterprise Co., Ltd.
Email: arayawedding@gmail.com
Please state your full name, quotation number, and payment details every time you contact us.
This policy should be read together with:
- Your quotation
- The Terms and Conditions of Service
- The Cancellation, Postponement, and Refund Policy
- The Privacy Policy
- Any service-specific agreement, if applicable
If specific conditions in the quotation differ from this general policy, the specific conditions in the quotation apply, to the extent not contrary to law.